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"Poor response to concerns raised"

About: Concord Medical Practice

I obtained a full copy of my medical records from a hospital and then from the practice. I went through the records horrified at the wrong information, which I noted and listed. I spoke to the manager, and one of the Drs. The manager informed me she would investigate the issue but it would take a long time, the Dr apologised about the matter but it was left to the manager, understandably, to investigate the issues raised. To date I have not had any response and no rectification to my records. I feel really angry about this and worried as this wrong information could lead to my not receiving the correct investigations and treatment. I have contacted the practice about it and just been fobbed off. Dr's have a duty of care to protect patients, how can they do that if the records are wrong and contain information that is untrue and the rectifications are not made. And if this can happen to me then who else has it happened to. I even went to the GMC and they do nothing!

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Responses

Response from Concord Medical Practice 4 years ago
Concord Medical Practice
Submitted on 05/12/2019 at 15:19
Published on nhs.uk at 20:56


Thank you for your feedback. I notice your visit date was March 2018, I was not the Practice Manager at that date however I do take all of our patient's concerns seriously and we would like you to discuss with myself personally. Please contact Alison Kitching on telephone number 0191 4173557 to make a mutually convenient appointment. Thank you.

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