"Roof falling in"

27 November 2019. Was visiting the outpatients at Charing Cross Hospital. Was clear something was wrong when I got there – part of the roof was falling in. Not exactly what you want to see, but the staff were coping wonderfully, keeping patients away from the danger area and directing them towards the check in area. Didn’t get the senior nurse’s name, but she was marshalling staff and reassuring patients. Great work. Service was fine – usual wait but excellent staff. Why do our fantastic NHS doctors and nurses have to cope with underinvestment that means the hospital’s literally falling down around their ears? Bet they can find the money to pay for all the managers though.