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Useless

Story from nhs.uk

"Useless"

About: Leeds General Infirmary

My niece came into hospital with a bad chest and unable to breath and they told me it was a virel infection, went to dr few days later turned out to be a chest infection, doctors and nurse need to pull their finger out and look after the children who come in instead of sitting down eating biscuits and having a coffee! Disgusting behaviour from them all! I rate them NO STARS AT ALL!! Also the waiting them to be seen by a nurse 3HOUR WAIT!! I will not be bringing my niece or my son to this hospital! Staff are rude! Expecting parents to wait over 7HOURS!

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 24/12/2019 at 11:48
Published on Care Opinion at 11:48

Thank you for taking the time to write to us.

I am very sorry to read that you and your family had such a distressing time whilst in our care. The level of service that you have described is not what we wish to offer.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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