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Coloscopy today

Posted By squatsf37

"Coloscopy today"

About: Crosshouse Hospital / Endoscopy

(as the patient),

Other than the car parking problem which afflicts every hospital, from the moment I walked in until I was discharged, everyone was so professional, helpful and friendly. Having everything explained in simple but informative language made what is not the most pleasant of procedures much more relaxing for me. My sincere thanks to every single one of them. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/12/2019 at 16:50
Published on Care Opinion at 16:50

picture of Eunice Goodwin

Dear squatsf37,

Thank you for taking the time to share your experience of the Endoscopy service at Crosshouse Hospital. I know the staff will be delighted to read your kind words. It really is a pleasure for us all to read that a procedure such as this can be done in such a way that has helped you to relax. That shows a skill indeed.

I hope the outcome of your test is the best possible,

Eunice

p.s. sorry about the parking

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