"Grateful for the service you deliver"

I was admitted to Wishaw Emergency Department by ambulance with my first ever episode of acute shortness of breath. I have never been there before but it was obvious all treatment areas were full and the department busy. However, every one was calm, polite and working hard. I was seen by a male nurse and a locum doctor and during my time in the department the assessment, investigations and treatment were all undertaken timeously. Unfortunately I am unable to recall the names of the staff who saw me except a cheerful healthcare assistant on to the night duty shift (Dave) who took my cannula out. I myself worked for over 40 years as a healthcare professional and know you get abuse and complaints from some service users. But a majority of people like myself are just grateful for the service you deliver. Thank you