"Dangerously long waiting list "

I want to first state that not all responsibility is that of the clinic and is in fact a result of cuts to services, that does not however, negate the neglect. I am a survivor of childhood sexual abuse, amongst other things, and I have been diagnosed as having complex ptsd. After finally getting this diagnosis I was eager to make a start on therapy, this was in 2016, it's now the end of 2019 and I still haven't started!!! 6 months to get a referral letter through the door, a further two months until appointment which was a surprise group appointment just informing us of the process. Assigned a person who is my point of call during my wait time and got an appointment with her after 3 months of waiting, she takes holiday and doesn't inform me or cancel the appointment so I rock up and she's obviously not there. Two years after being on the waitlist, I have to do 8 weeks of group workshops where we discuss ptsd symptoms (it's really not healthy to put traumatised people in the same room together). I had a follow up appointment where I was informed that they had moved me onto the actual therapy waitlist now and I should hear something soon but I haven't received any letters and that was 6 months ago. This whole process has taken three years!! How is this allowed to happen.