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Emergency attention while on holiday

Posted By Lorrie41

"Emergency attention while on holiday"

About: Borders General Hospital / Accident & Emergency Scottish Ambulance Service

(as a service user),

A couple of months ago my father who is 95 woke us at 6.30am on Day 4 of our holiday near Kelso. He had become increasingly sore following a fall 2 days earlier  and was asking us to phone for an ambulance to take him to hospital. Although we felt he should get checked over we didn't feel he needed an ambulance, but he didn't feel up to a half hour drive in the car. After a call to NHS 24 it seemed that phoning for an ambulance was the best option.

The paramedics were very helpful - did their usual checks and re-assured us about calling them out, before taking us to the hospital. The staff at Borders General were very patient despite having a busy morning. Dad got checked over, had X-Rays and ECG and was seen by an occupational therapist and given a walking aid before  being allowed home. 

We really appreciated the re-assurance from the paramedics that we had done the right thing in dialling 999, and the attention received at Borders General on what was a very busy day for them.


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Responses

Response from John Alexander, General Manager, Mobile Testing Units, Scottish Ambulance Service 4 years ago
John Alexander
General Manager, Mobile Testing Units,
Scottish Ambulance Service

Submitted on 29/11/2019 at 08:51
Published on Care Opinion at 08:51

Dear Lorrie41

Thank you for sharing your experience with us, it is always good to hear positive stories about Ambulance staff who take their time to reassure patients and relatives about situations, as I know these can be very stressful. I am glad to hear that your father received the care he required and that he was able to be discharged to enjoy the remainder of your holiday in the Scottish Borders.

Best wishes, John

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Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 29/11/2019 at 16:23
Published on Care Opinion at 16:23

Dear Lorrie41

Thank you for taking the time to use Care Opinion to share the details of your experience of visiting our Emergency Department (ED) with your father.

I am pleased to hear that your father received great care from staff despite it being a very busy morning and he was able to be safely discharged with a walking aid. I will ensure the staff in ED get to see your feedback which I am sure will be greatly appreciated by them

I hope you all managed to enjoy the remainder of your holiday in the beautiful Borders.

Regards,

Karen

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