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dissapointed.

Story from nhs.uk

"dissapointed."

Tried for almost an hour on the phone but could not get through so went down in person only to be told no dentist on duty until 6pm.Told this service is for severe toothache only -which is what my husband has . Coud have saved time if they had only answered the phone and told us this ,would have saved us a journey. Meanwhile my husband still has toothache and I find this innappropiate for the 21st century.

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Responses

Response from Derbyshire Community Health Services Foundation Trust 4 years ago
Derbyshire Community Health Services Foundation Trust

Submitted on 25/11/2019 at 16:12
Published on Care Opinion at 16:12

Thank you for taking the time to share your feedback about Coleman Street Health Centre. We are sorry that your experience was not satisfactory and that communication with you has been inadequate. Your comments have been taken very seriously and have been shared with the reception manager to look into.
If you would like to speak to us further about your concerns please do not hesitate to contact our Patient Experience Team on 01773 525119 and a member of our team will be able to help you.

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