" Very unhappy"

I had a telephone call from a receptionist to say a go would telephone me later that day to discuss my 95 year old mother's blood test results. However I did not get that phone call, so I telephoned the surgery to be told the gp would definitely be contacting me, I had no phone call. I telephoned the next day to complain & was told the gp would phone me that afternoon around 3pm. Well when it got to 4pm & still no phone call I phoned the surgery again & the receptionist tried to put me through to the gp but her phone was engaged, she said she would send the gp a message. By 5.30pm still no phone call, so I called again & was told the gp was sent a message. Eventually at 7.15pm the gp did eventually phone me to discuss the blood test results.

The next day I had a phone call from a receptionist to say the gp would like a telephone consultation with me to discuss my mother's blood test results, I explained that I had already had that call the day before & I was told that the gp hadn't even updated my mother's notes. So what was the point in even having that telephone consultation if it hadn't even been documented?

Also I took my mother to Specsavers a couple of days ago to have a hearing test as she was struggling to hear, they said she needed her ears syringing before they could do a hearing test. I phoned the surgery to book an appointment with a nurse to get this done, only to be told we don't do it anymore. If she has to have it done privately it will cost £60 which is disgusting for a pensioner of 95 years old. I work at a gp surgery & they do ear syringing there, so why does your surgery not do this simple procedure?