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"Excellent service"

About: Princess Royal University Hospital (Orpington)

My 90 year old mum was taken by ambulance to the A & E after a fall, she was immediately assessed and checked over and sent for tests and X Rays, she was transferred to a comfortable bed on a ward within two hours and given every assistance when needed by caring staff who had a good understanding of the elderly and also of a patient with early onset Dementia, she was kept in for 3 days and a social care plan was put into place for her discharge, very efficient, caring and competent.

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Responses

Response from Princess Royal University Hospital 4 years ago
Princess Royal University Hospital
Submitted on 25/11/2019 at 13:26
Published on nhs.uk at 13:26


Hello. Sorry to hear that your mum had a fall and hope she is now on the mend. Thanks for sharing your experience of both the A&E at PRUH and on the wards. Particularly good to hear that the discharge went smoothly and that your mum was able to get home relatively quickly. All best wishes.

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