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"Oh dear"

About: Scunthorpe General Hospital

So, after 2 ultra sounds and a ct scan I get a call from the consultants sectretary saying the consultant wants to see me as soon as possible - appointment made. I have the usual 1 1/2 hr wait past the appointment time - bloody NHS cuts!! Get in to see the consultant - he has no clue what is going on, says he is going to send me for a scan - I explain I already have had three scans! Oh he states. Looks at my files and states he will operate on a kidney stone. I ask about my original problem with my testicles - he looks none plussed even though he was the guy who originally sent me for the scans on my testicles!!! I kick off, I state that whilst I understand there are cuts and their workload is far more than they can handle, I have no confidence in him or what he is telling me. The nurse with him takes on board my concerns and tells me if I hang around I can see his boss, the head consultant. I wait around for half an hour and then get an audience with the head urology consultant on call. We sit and chat. After a he reviews my case and looks at both ultra sounds results and my CT scan, he states I have scarring on both kidneys that cause concern and he would like to arrange further CT scans ASAP to rule out cancer!!!!!!! CANCER yes. So I have gone from a consultant who instilled zero confidence in me by saying I have a kideny stone to someone who actually knows what they are talking about and states there is a possibility of Kidney Cancer.. What if I had not kicked off, what if I had not questioned the first consultant and been complicit in his demands? Who knows, waiting for the second CT scan appointment to come through.

Totally wrong by the first consultant - he had absolutely no idea. Obviously I hope there is no cancer, but if there is and this guy missed it, the quesiton I have is - Should he be in a job????

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Responses

Response from Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 4 years ago
Northern Lincolnshire and Goole NHS Foundation Trust
Submitted on 19/12/2019 at 16:19
Published on Care Opinion at 16:19


Good afternoon,

Please accept our apologies with regards to your appointment experience.

We would really welcome the opportunity to look into what happened. To do this we need more detail and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Thank you.

Kind Regards

The Patient Experience Team

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