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"Research MRI second scan"

About: Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

3 months ago I took part in an MRI scan for a research study. Today I was phoned out the blue by a radiologist at the QEUH asking if I could come in today for a second scan.

Naturally my stress levels have gone through the roof and I asked why if there was a problem, she was unable to tell me saying “i don’t know if there is an issue” which does not put my mind at ease at all.

I have then had to make several phone calls myselfthrough the switch board to be told by another nurse that it was purely a missing section of the scan so another is required to basically fill in the gap, that I should of had a letter explaining this which I hadn’t done.

I just think if you are going to make a call like that you should be prepared for some pretty frightened questions and it was handled terribly. That put my stress through the roof not to mention the people I have contacted in a state of panic. Totally unacceptable and I write this opinion in the hope that something is done so that such an unprepared phone-call is not made to somebody else and I can save them the anxiety it caused me. 

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Responses

Response from Sheila Dickson RGN BSc, Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement, NHSGGC 4 years ago
Sheila Dickson RGN BSc
Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement,
NHSGGC
Submitted on 22/11/2019 at 15:52
Published on Care Opinion at 15:52


picture of Sheila Dickson  RGN BSc

Percy123

Dear Percy


Thank you so much for taking the time to post on Care Opinion. I am so sorry that you have been unsettled by receiving a phone call regarding another scan. I wholeheartedly agree with you that it can be distressing not to receive an explanation. I do not consider this to be general practice, however I shall inform the relevant department.

Than you very much for sharing this on Care Opinion, I promise that I will feed back, to ensure that we avoid this in the future.

Many thanks

Sheila.

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