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Really positive experience

Story from nhs.uk

"Really positive experience"

About: University Dental Hospital

I brought one of my clients to access emergency dental treatment today and we had a really positive experience. Neither of us had used this service before and the reception staff helpfully explained what would happen and helped us book in. As English is not her first language they helped her access an interpreter so she could be fully informed about her treatment. She was nervous about seeing the dentist but all of the staff were really kind, friendly and professional which put her at ease, and she was given good aftercare advice. Thank you for providing such a good service!

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Responses

Response from University Dental Hospital 4 years ago
University Dental Hospital

Submitted on 20/11/2019 at 15:10
Published on nhs.uk at 15:20

Thank you for your comments posted on the NHS Website regarding the care your client received at the University Dental Hospital of Manchester. It was very kind of you to write and compliment the staff as it is always good to receive positive feedback that reflects the hard work and dedication of our staff. It was reassuring to hear that we were able to put your client at ease by using an interpreter. I can assure you that we have passed on your thoughts to the Dental Nurse Matron who will share your comments with the staff involved.

The Patient Experience Team

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