"Concern about Receptionist "

I am writing on behalf of my husband who had several strokes, the last being disabling. Over the past few weeks blood tests were required which is an annual test. I am amazed and disheartened to find out that his medical records do not reflect this fact of his severe stroke. Twice now in the last 2 weeks receptionist called asking for him to get to the surgery for repeat tests I feel very sad that I have had to tell them each time that he is housebound and cannot get to the surgery and the nurse/doctor will have to make a home visit. Shouldn’t this very important piece of information be immediately visible on his medical record? I hope measures will be taken to correct this. I even told the first receptionist that called that he was housebound but obviously this fell on deaf ears.