"Another let down"

Previously Healthcare at Home failed to deliver my medication and then did not contact me with an explanation until I had contacted them twice the next day.

This time they sent me a text with a delivery time that was in the evening, when I had requested an afternoon one. I contacted them straight away and they assured me that it would be changed. Yesterday I had yet another text giving the evening slot. Today when I contacted them I was told I would have to have the evening slot as it could not be changed. I have therefore had to cancel my arrangements for this evening.