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"Need more staff like them"

About: Central Middlesex Hospital / Rheumatology

(as a service user),

 In 2012 I was  diagnosed with lupus this was a shock and also life changing. It explains a lot of what had happened throughout my life in regards to my health but at least I had a diagnosis now. Throughout this process I have had the support from NHS professionals to the higher standards. Finding out you have a condition which can alter your life can be very depressing and cause a lot of stress in my case stress was not cause flareups so I had to try and keep it minimal which is very hard.

The people I would like to thank are-
•Sonia from the anticoagulant clinic she is supportive and communicates with me in regards to my anticoagulant and goes above and beyond since 2012 this lady has been fabulous!!!
•Laura who is Dr Calaco’s secretary/rheumatology has also been very supportive and always helps me with appointments and is also encouraging to my situation, very kind lady always has time to help me.
•Dr Calaco is my rheumatologist he has also explained my blood disorder no matter how many times I ask and has helped me to understand it he is supportive and always communicates even when the clinics are running over time him and the nurses still go above and beyond.
• Savi who works in  haematology as the phlebotomist , I have gone to her since 2012 and believe it or not not once has she missed my vein and I have very thin veins having your blood taken and can be very draining and painful she makes this so easy for me and I appreciate it more than she will ever know!!!
•Pat  worked in haematology as a nurse she has since now retired but occasionally works in central Middlesex haematology she also has been very supportive and always communicated with me, my late father used to go to get his bloods done as well and Pat was always kind and put a smile on his face she is truly one in 1 million! 
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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 19/11/2019 at 14:03
Published on Care Opinion at 14:03


Dear Charmz,

This is so lovely to read. Thank you for taking the time to share this positive feedback. Our staff do try very hard to meet the needs of the people they treat, and it is so heartening to hear when we get it right. I am so glad to hear that we are able to provide you with the support that you need.

I have shared your comments with the team and can assure you that all the staff members mentioned in particualar will be made aware of them.

Thanking you once again.

Best wishes

Anjali Patel

Patient Experience Manager

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