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Could not fault all staff

Posted By muna

"Could not fault all staff"

About: South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I had a terrible pain in my back and I could not move my body from one side to another nor walk upright. I obviously thought it was a pain that would go away as I do suffer from back pain but no I could not go to sleep all night as the pain was increasingly unbearable. At about 5 am I had to ring NHS 111 for help and advice. From the call handler to the paramedics that came to take me to the hospital and the care I received at the hospital. I could not fault any as they could not have done anything better or differently.

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Responses

Response from South East Coast Ambulance Service NHS Foundation Trust 4 years ago
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 20/11/2019 at 10:21
Published on nhs.uk at 17:29

Thank you very much for sharing your comments with us. I was very pleased to hear about the good service you received and I hope that you are now feeling much better.

We would very much like to pass your comments onto the members of staff concerned. Please can you contact us direct so that we can gather more information to help us identify who they were. Our telephone number is 0300 123 9242 and our email address is pet@secamb.nhs.uk

We look forward to hearing from you.

Best wishes

Marie

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Patient Experience Team: 0300 1239 242

Switchboard: 0300 123 0999 Extension: 34830

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