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Humiliating Nursing Care

Story from nhs.uk

"Humiliating Nursing Care"

About: Good Hope Hospital

Aside from one Nurse in Majors, all other Nursing staff show no compassion whatsoever. Once establishing an elderly patient had a broken hip, every Nurse opted to suggest "someone else" would bring pain killers and one Nurse in particular suggested patient could walk to the toilet and sucked her teeth at the patient when advised she could not due to a broken hip, that Nurse did not bring a bed pan and allowed patient the humiliation of urinating on the trolley. Only one Nurse out of all the Nursing Staff showed any compassion whatsoever and helped to clean her up. Disgraceful behaviour from the Nursing Staff.

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Responses

Response from Good Hope Hospital 4 years ago
Good Hope Hospital

Submitted on 19/11/2019 at 09:19
Published on nhs.uk at 10:14

Responded: 19.11.19

Dear Tracey

I am very sorry to read of your concerns as detailed in your post, regarding your experience in the A&E Majors Department at Good Hope Hospital.

Thank you for your post describing your experience and how unhappy you were.

Can I please ask you, to contact the Patient Relations Team so that we can obtain some more information and look into your concerns.

I would like to reassure you that we take seriously any issues our patients, families and friends may have and your feedback is important to us.

The Team can be contacted on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net

We look forward to hearing from you.

Kind Regards

Patient Experience Team

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