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Care Opinion

Food is not great

Posted By Uhh156

"Food is not great"

About: University Hospital Hairmyres / Cardiology

(as a volunteer/advocate),

Ward 9

Treatment is good I understand the medicines I am on

Food is not great it is disgusting and always cold even the tea is cold. The menu is not varied

When I ask for something I have to wait I understand they are busy but sometimes it is a while.

The domestic staff keep the ward clean.

My family are kept informed about my care.

I am quite independent and don’t need help from nursing staff.

I advised the staff that I had an appointment for a scan and I have now missed it I expected the nursing staff to inform the department I was an inpatient and could not attend my concern is that I miss this scan.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 18/11/2019 at 16:54
Published on Care Opinion at 16:54

picture of Lise Axford

Dear Uhh156

Thank you for taking the time to share your experience within ward 9. I am pleased to read that you feel that your treatment is good, family well informed and that you understand your medication. Staff will be pleased to receive this feedback. I will also pass on your positive comments about the clean ward.

I am sorry to hear that you do not like the food and find the menu is not varied. I will ensure your comments are passed on to the catering team. I will also speak to the staff about your tea being cold as I hope that this can be quickly addressed.

I would like to follow up the appointment for your scan and would therefore be grateful if you would contact patient affairs on 01355 585325 to provide more details.

Thank you again for sharing your comments. I hope that we hear from you soon.

Best wishes

Lise

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