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Trying to get help

Posted By Mentallyill

"Trying to get help"

About: Bromley Healthcare / Talk together Bromley (IAPT)

(as the patient),

I tried to get help for my mental health problems.

This service just rejected me time and time again. 

They didn't reply to my calls and no one even bothered to call me about my referral. 

I called 100 times and still couldn't get a therapist to assess me. 

I feel based on the experience I have had this is an absolute disgusting service. 

I feel that the people who dealt with me would be better replaced with people who care about making people with mental health problems better. 

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 4 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare

Submitted on 18/11/2019 at 13:38
Published on Care Opinion at 13:38

Dear Sir/Madam

I am so sorry to read of your experience of trying to get some help.

In order that we can look into the issues that you have raised, I would be most grateful if you would please consider contacting me directly at Bromley Healthcare via email address: Bromh.feedback@nhs.net and provide me with your name and either an email address and/or telephone number so that we can contact you and look into the issues that you have raised.

Yours sincerely

Julie

Julie Miller

Patient Experience

Bromley Healthcare

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