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"They are all kind and understanding"

About: Arnold Lodge Regional Secure Unit Nottinghamshire Healthcare NHS Foundation Trust

(as a service user),

I would like to write this letter to let you know, how the staff on Thornton Ward work very hard and they always look at your needs, and everytime you approach them, they are all kind and understanding. They always sort out minor things,always joining in on card games, board games on the Ward. We all have a laugh and joke when playing. When new students are replaced they are very concerning and work hard with the patients. Many of them have new jobs by training on Thornton Ward, and they learn hard, and they help patients with their needs. 

The doctors and the Clinical team on the Ward are very helpful and understanding and I will still like to give my regards to Michelle and Hayley for all there hard work. 

Thankyou all very much and good luck

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Responses

Response from Jo Dilks, Ward Manager (Thornton), Arnold Lodge Medium Secure Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Jo Dilks
Ward Manager (Thornton), Arnold Lodge Medium Secure Services,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 19/11/2019 at 15:56
Published on Care Opinion at 15:56


Dear fornaxrj36

Thank you for your feedback. It's good to hear of your positive experience.

I'll ensure that this is passed on to all concerned

Regards

Jo

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Response from Marimouttou Coumarassamy, General Manager, Arnold Lodge, Nottinghamshire Healthcare NHS FT 4 years ago
Marimouttou Coumarassamy
General Manager, Arnold Lodge,
Nottinghamshire Healthcare NHS FT
Submitted on 19/11/2019 at 16:41
Published on Care Opinion at 18:12


Thank you for the great feedback. We will share this feedback widely to other service users and staff.

Best wishes

Coumar

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