"Extremely disappointed with the Booking Services…"

Spoke to the supervisor from central bookings team who refused book a follow up appointment because I missed a previous appointment which was not my fault as I was undergoing rehab with Combat-Stress. As a veteran who got injured in Afghan while serving HM Forces, the booking team completely ignored the Armed Forces Covenant Act to provide medical services t injured veterans at the time of need. The Consultant issued a 6 months open appointment since March and I was still within that period to get an appointment. Utterly disappointed with the disregard from the booking team regardless of the fact that the injury was sustained from the services. I had 3 knee surgeries from the same consultant. The last time I had to complain after I was mistakenly discharged for no reason and this time they won't even let me speak to my Consultant's secretary and get an appointment. Injured veterans deserve a lot better than being kicked about when in need of medical attention.