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Terrible Service

Story from nhs.uk

"Terrible Service "

About: Burntwood Health & Wellbeing Centre

I rang this morning and asked to be put on the cancellation list as after two visits and two lots of antibiotics I am still unwell. This afternoon I received a missed call which I rang back to be on hold for 1 hour and 12 minutes. 35 minutes of that I was number 1 in the queue. I am very disappointed and frustrated with the service. After trying to ring back the number is then constantly busy.

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Responses

Response from Burntwood Health & Wellbeing Centre 4 years ago
Burntwood Health & Wellbeing Centre

Submitted on 18/11/2019 at 16:21
Published on nhs.uk at 16:21

I am sorry to hear you have recently had an issue getting through to the surgery on the telephone. I understand your frustration and would like to assure you we are doing all we can to ensure the phones are answered in a timely manner.

I am very sorry for any inconvenience caused during this period. If you have any further issues please feel free to contact me at the surgery.

Regards,

Deb Russell

Practice Manager

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