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Poor communication from staff

Posted By jagofoto

"Poor communication from staff"

About: York Hospital / Older people's healthcare

(as a relative),

My father, 93, being treated for heart failure. Poor communication from staff about treatment, investigations, plan. Though deaf he is intellectually alert but doesn't always hear what little is said. My mother, alert and active, also feels disempowered and uninformed.

Visitors' toilet outside ward 23 is neglected and unhygienic.

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust

Submitted on 28/11/2019 at 14:40
Published on Care Opinion at 14:40

Thank you letting us know about your experience in our hospital. Please accept my apologies for the treatment you experienced. No patient or family member should feel disempowered or uninformed. I hope moving forward you receive a better service from us should you need to use our services again. In the meantime, as this comment is anonymous, I'm afraid I can't take it further. Should you wish to raise it further, please do not hesitate to get in touch with our Patient Advice and Liaison (PALS) office on pals@york.nhs.uk or 01904 726262.

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