"An appointments system designed to stop you…"

If you join this practice, be prepared never to be able to get an appointment unless you say you must be seen that day ... and then only once the non medically qualified receptionist has 'triaged' you and then after you wait for a GP to call you and book you in. What a waste of GPs' time! If you have something wrong with you and want to see a GP, you can't just call for an appointment, say in a few days time. You have to try to call at 10am when 1/30th of that month's appointments are released ... but guess what, the phones are engaged then and pretty much all day and if you are lucky, you get put in a queue which takes over an hour of holding to get through. You thought getting concert tickets was bad - just try this surgery! The surgery says 'use the on line booking system' which then isn't working or only has phlebotomist appointments. If you aren't in full time work then you can probably fit this system but if you work, don't bother trying to get through the rigmarole - just say the appointment is urgent on the day you can make an appointment. Hardly an efficient use of tax payers money nor supportive of NHS campaigns to get people to see their GP if they have a health concern.

We tried calling all day yesterday and only got through once (in the afternoon) and was 9th in the queue. It took over 15 mins of holding to get to 7th. Working people can't spend all day on the phone in order to get a GP appointment. I then went to the surgery in person in order to get an appointment and was told there were none at all available in the next 4 weeks - a new tranche would be 'released' at 10am! Ever felt you were going round in circles - no wonder the NHS spends so much extra because of late diagnosis.