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"Fantastic"

About: Borders General Hospital / Neurology Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as a service user),

After an unexpected but lengthy admission to Ward 9 I cannot praise the staff highly 

enough for the care I received.  Everyone on the ward involved in my care made what was a very frightening and distressing experience as bearable and tolerable as possible. After going to hospital believing I was to be there for only one day I ended up being admitted for over two months. I underwent a CT scan i the middle of the night and the care assistant who accompanied me was incredibly compassionate and sympathetic. My fears were acknowledged and reassurance given by him on that occasion and also other staff whenever needed.  Staff ensured that my dignity was maintained, very much treated me as an individual and nothing was too much trouble for them. All staff, the Domestics, the Care Assistants, Nurses and Ward Doctors were extremely attentive, polite, friendly but professional, and positive in their dealings with me and care of me.  My concerns about my health situation were always taken on board .  The whole experience was made as good as it possibly could be by the staff on this ward.  I cannot thank them enough for their care of and attention to me. I want to thank each and every one for the way they cared for me.

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Responses

Response from Elaine Dickson, NHS Borders 4 years ago
Elaine Dickson
NHS Borders
Submitted on 21/11/2019 at 20:45
Published on Care Opinion on 22/11/2019 at 15:13


Dear angus 0810

Thank you for taking the time to post on Care Opinion, your positive experience whilst an inpatient within ward 9 at the Borders General Hospital.

I am pleased to hear that staff acknowledged your fears and were able to provide reassurance whilst treating you with dignity and compassion, I have shared your comments with the team.

Thanks Again

Elaine

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