This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Contacting the urology dept

Story from nhs.uk

"Contacting the urology dept "

About: Salford Royal

The system of contacting the urology dept is really quite disappointingly atrocious. You simply can't get through to the reception by phone. The phone just rings and nobody picks up. I've tried other avenues of contact, but to no avail. I currently have 3 appointments of which one has been cancelled. I simply don't know where I'm up to. So trying to contact the receptionist to clarify the appointments that I have. It looks as if I'm going to have to attend in person to clear this up. Which will incure a 12 mile round trip. The the care I've had has been marvellous, no complaints there. But the administration has a lot to be desired.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Salford Royal 4 years ago
Salford Royal

Submitted on 17/12/2019 at 10:21
Published on nhs.uk at 10:56

Thank you for your feedback.

We were sorry to learn of your unsatisfactory experience when contacting the Urology Department. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we had not achieved it for you on this occasion.

Your comments have been forwarded to the team and we have been assured it will be raised in their next team meeting.

Should you still remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k