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An excellent team

Posted By sp65

"An excellent team"

About: Northampton General Hospital (Acute) / General medicine

(as a service user),

I was admitted to Northampton General Hospital seen by the resus team. From the minute I arrived I was in my opinion given the best care by an excellent team of Dr's and nurses. They were outstanding particularly the stroke nurse on duty Catherine who explained everything to me and more importantly reassured me throughout the early stages of my treatment, a consummate professional. This high standard continued once I was transferred to Eleanor Ward, where once again the whole team were caring,respectful and professional at all times. I am not only speaking for myself but what I witnessed of the care of fellow patients who will no doubt have their own stories.

The whole ward team were fantastic during my relatively short stay, managed by senior nurse Debbie, who ran the team with great aplomb, her sense of humour was a great tonic. Although I realise she wasn't on duty during my whole stay she seemed to be around during my later stages of recovery.

I of course need to mention Dr Blake, who was obviously an extremely busy lady, who still made time in her schedule to explain everything to my family and myself. 

In this day and age it seems the norm to find fault and criticise, in this particular case I felt I needed to share my praise, admiration and appreciation to the whole team. 

Thank you

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Responses

Response from Stroke Association 4 years ago
Stroke Association

Submitted on 12/11/2019 at 11:31
Published on Care Opinion at 11:31

Hello sp65

It was really positive to read that you had such good care from Northampton General Hospital and that you posted on this site to tell people about your experience.

We want to let you know that here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you’re now getting any support that you need to make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Northampton General Hospital (Acute) 4 years ago
Northampton General Hospital (Acute)

Submitted on 13/11/2019 at 10:56
Published on nhs.uk at 16:08

Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are so pleased that you had a positive experience in the Resus department and on Eleanor Ward and were pleased with the treatment and care from the staff not only looking after you, but looking after all patients.

Your lovely comments will be passed on to all the staff involved in your treatment and care.

From all of Team NGH.

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