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obnoxious staff at reception

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"obnoxious staff at reception"

i had a diabetic eye test this morning which I rate as excellent . when I was wheeled out to reception for them to phone hospital transport back home for me the lady behind the counter just sat there and stared at me as if to say what am I talking about and when explained again she replied in a attitude that they do not do that there, well yes they do rebook hospital transport at the reception as they did last year .The diabetic eye screener could not believe her reply and attitude so she went back to her office to call them for me , totally disgusted with attitude at main reception by one particular employee .She should go back to basic training of how you treat people .

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Responses

Response from Royal Victoria Hospital Folkestone 4 years ago
Royal Victoria Hospital Folkestone

Submitted on 11/11/2019 at 12:43
Published on nhs.uk on 16/11/2019 at 19:38

Thank your comments and we are very sorry to read of your concerns. The receptionist you refer to is not employed by Kent Community Health NHS Foundation Trust and I have forwarded your feedback onto East Kent Hospitals NHS University Foundation Trust. If you wish to follow this up we would suggest that you contact PALS (Patient Advice and Liaison Service) on 01227 783145 or ekh-tr.pals@nhs.net and they will be able to take this forward. Alternatively, go through the website www.ekhuft.nhs.uk and click the relevant "C" and complete the online form, which is then submitted to PALS.

Kind regards

Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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