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"wonderful care"

About: Ealing Hospital

I Had been formerly advised to get to hospital due to the medication i was prescribed if i got chest pains and dizziness, so I bussed to Ealing hospital.After 10 mins or so I was assessed by charming female. I was taken into a crowded and busy unit yet seen almost immediately by a nurse. I felt very anxious as going to Amsterdam tomorrow, a charming Dr introduced himself and immediately put me at ease, so unflustered, so kind and explanatory..I was really shocked at the amount of patients these amazing people had/have to deal with.This kind Dr kept checking and informing me of my progress, no rushing yet seemingly giving so much information to help me feel less scared, when he never seemed to stop...Please thank him personally from me and i hope he never loses his gifted skills, for me he is a perfect example of a true Dr.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 07/11/2019 at 12:13
Published on Care Opinion at 12:13


Dear Sir/Madam,

Thank you for taking the time to share this lovely feedback. I am so gald to hear that you were well looked after, especially when you were feeling anxious.

I will share your comments with the team who I am certain will be delighted to hear it.

Best wishes

Anjali Patel

Patient Experience Manager

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