"Answering phones "

About: Hugglescote Surgery Hugglescote Surgery Hugglescote LE67 2BS https://www.hugglescotesurgery.co.uk/index.aspx

Posted via nhs.uk 4 years ago

Rung to book an appointment today, phone was ringing over 8 minutes before anyone answered! Once they did answer, no apology was made for the delay.

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Hugglescote Surgery

Submitted on 21/11/2019 at 12:07

Published on nhs.uk at 12:52

We are sorry to learn your recent experience of our service has not met expected standard. Please be assured that we listen to our patients and take all concerns seriously. To help me investigate this event it would be helpful if you could provide an approximate time of your call. Please contact me at your earliest convenience so that we can discuss your experience in more detail. Kathy Platts, Management Services

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Answering phones

"Answering phones "

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