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"Blue Badge parking is extremely poor."

About: York Hospital

My 85 year old mother has just had knee surgery and we were attending a follow up appointment. The care she received in the clinic was good. However, my poor review is regarding the parking situation for holders of Blue Badges. What I would like to know is why the designated disability parking is outside the main hospital entrance and the Orthopaedic Clinic is many hundreds of yards away, adjacent to the A&E Dept? Many of the people attending the clinic were on sticks/crutches and a fair percentage were of the same age as my mother. There isn't even a drop off point outside A&E and the Blue Badge parking was cordoned off. She is currently on two sticks, but doesn't yet feel confident walking by herself. I had to leave her, in the rain, until I parked outside the main entrance and walked back to A&E.

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust
Submitted on 08/11/2019 at 14:17
Published on Care Opinion at 14:17


Thank you for taking the time to let us know about your experience parking at York Hospital. I'm sorry that your mother experience a long walk to the Orthopaedic Clinic. Those with a disabled blue badge can park in the multi-storey car park for free, which is a little nearer to the Orthopaedic clinics. In addition to this, to the side of the main reception there are some wheelchairs which can be used. Sadly, as this feedback is anonymous I cannot take it further for you. Should you wish to raise your feedback with the Patient Advice and Liaison Team, please contact them on pals@york.nhs.uk or 01904 726262.

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