"Left in tears"

As a first time mum in the last trimester of my pregnancy who had suffered a miscarriage I booked a double appointment to discuss a number of concerns including a lump in my breast that was bothering me. A double appointment was not made, I was rushed through, the doctor advised that they were running late, I was referred onto the breast clinic in Winchester, told I would need to book yet another appointment and shown no kindness, reassurance or anything that I would expect as a minimum. I felt like I was on a production line. No one took accountability for admin mistake made and I left in tears feeling extremely anxious.