"Fantastic care and treatment received throughout"
About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Monklands / Emergency department University Hospital Monklands Emergency department ML6 0JS University Hospital Monklands / General Medicine University Hospital Monklands General Medicine ML6 0JS
Posted by Mrs Grumpy (as ),
My mum took ill at home and we telephoned the Ambulance Service, who responded within 10 minutes. First responder arrived first and he carried out an initial assessment on mum - the treatment, care and compassion shown to mum was superb. Paramedics then arrived and took over and once again mum was treated very well. Their manner towards my mum was very caring and they made sure she was as comfortable as possible.
Staff caring for mum at A& E dealt with her efficiently and all staff made sure mum and my family were kept up to date with what tests they doing and why. All results were communicated in a way we could understand. Mum was quickly transferred to Ward 4 where she was assessed by a surgeon and a diagnosis was reached.
Mum was kept in over the weekend for observations and discharged on Sunday. All staff who cared for my mum did so in a professional and friendly manner and we as a family were thankful for the great care and attention she received. The staff in Ward 4 were so caring and friendly. A big thank you from my family - we definitely felt mum was in good hands during her admission to Monklands Hospital.