"Great treatment but waiting room like a torture..."

I had to go to A & E at around 6a.m. on 30th October. whilst the staff were very pleasant and reassuring I was very disappointed with the waiting room. When I arrived my temperature was 35 deg. The waiting room was bitterly cold - not suitable for sick people. Worst still, the seats were so uncomfortable and the part that protrudes into the lumbar region caused me so much pain that I was barely able to walk for the next 4 days and even on day 5 I am still suffering greatly. I can understand the seats being hard and immovable, otherwise they could be used as weapons. However I have to ask whether this lumbar support (?) could not have been made more rounded. If I have to go back I shall take a cushion and put plenty of clothes on! I would rate the waiting room experience as 0 out of 10, the treatment and staff I would rate 10 out of 10 and I am extremely grateful.