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"Bad service "

About: St Mary's NHS Treatment Centre (Portsmouth)

Went there because I fell down the stairs and hurt my arm from the shoulder to the wrist. I went there three weeks later as the pain was getting no better the gp there said I suppose you want an X-ray which is pointless and is a waste of cost to the NHS I was surprised and shocked she said this. If this is how the staff treat you I wouldn’t recommend anyone going there. I kid you not their was no compassion or care for the fact I’m in severe pain and discomfort just the cost. I could also not believe she said to me having this X-ray will give you cancer this is not what I wanted to hear especially as I just lost a good friend aged 47 to cancer. I was discussed with the GP cost should never come into it when it’s peoples health on the line.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 4 years ago
St Mary's NHS Treatment Centre (Portsmouth)
Submitted on 04/11/2019 at 14:20
Published on nhs.uk at 14:20


Thank you for taking the time to provide feedback on your recent treatment at St Mary’s NHS Treatment Centre.

At St Mary’s NHS Treatment Centre, we strive to provide a high quality and patient focused service and by being informed where elements of that service has not achieved the desired outcome, we can review our current practices and implement improvements.

We would like to offer you the opportunity of discussing your concerns in more detail to see if we can resolve them. If you would like to take up this offer, please could you contact the Clinical Lead for the Urgent Treatment Centre, Heather Tregale at heather.tregale@careuk.com at your earliest convenience.

Kind regards

Sharon Spencer

PA to Hospital Director

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