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The wonderful NHS

Posted By Our wonderful NHS

"The wonderful NHS"

About: Aberdeen Royal Infirmary / Critical Care Scottish Air Ambulance Scottish Ambulance Service / Emergency Ambulance Western Isles Hospital / Accident & Emergency Western Isles Hospital / High Dependency Unit

(as a service user),

We as a family would like to thank the wonderful Ambulance Crew, A&E staff, Dr Apolopolus, and the HDU Medical 1 staff at the Western Isles Hospital for their compassion and professionalism to our relative, and to us, his family.

Each and everyone did all they could for him, we will be eternally grateful knowing that he was given every chance, but sadly it wasn't to be.

We would also like to thank the Air Ambulance Crew and the wonderful Retrieval Team who went way beyond their duty to phone us to put our mind at rest once the plane had landed in Aberdeen, that meant the world to us. 

Also the amazing Doctors/Nurses and all staff at ICU Aberdeen Royal Infirmary, for their compassion and professionalism, what wonderful care you give! you all made a very sad situation more bearable to us as a family. We will never ever forget you for what you did.

I wish we could name each and every one of you as each and everyone of the NHS staff we encountered couldn't have done more for us.

Thank you again from the bottom of our hearts. 

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 05/11/2019 at 12:07
Published on Care Opinion at 12:07

picture of Alan Martin

Dear Our Wonderful NHS,

Thank you so much for taking the time to share your feedback on CareOpinion. I am so sorry to read about your relative. please accept my sincerest condolences. I cannot begin to imagine how difficult a time you and your family are experiencing and for you to take the time to provide such kind feedback speaks wonders about the staff from all boards that were involved in your relatives care.

I would be very grateful for the opportunity to share this feedback with the teams from SAS who were involved and to pass on your heartfelt thank you. If you would like for this to happen, would you be able to email me at alan.martin2@nhs.net and provide me with your relatives name along with the dates, times and locations of our involvement?

Thank you again and I wish you and your family well wishes during this very difficult time.

Kind Regards

Alan

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Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian 4 years ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian

Submitted on 12/11/2019 at 10:41
Published on Care Opinion at 11:30

picture of Helen Paddon

Dear Our wonderful NHS,

Thank you very much for taking the time to write and share such lovely feedback.

I have shared this story with all the team in Intensive care and they are absolutely delighted to receive such positive praise.

In what must have been an incredibly upsetting time for you it is so appreciated to hear of the wonderful care that the team provided to you and your family.

I am very sorry to hear about your relative and offer my sincerest condolences.

Kind regards,

Helen

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