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Ended up being very abrupt

Story from nhs.uk

"Ended up being very abrupt"

My GP told me to call First Response if feeling desperately low. They didn't do anything except assess me - again. Told me to go to A&E as did this place. Well-Being College put me in touch with another service that was merely a 2 session listening option. They then called back to 'check on me'. I clearly was still very distressed. Instead of being even remotely empathic, a member of staff chose to be very abrupt towards me. He was actually both dismissive and disrespectful. The last thing you need when in this horrible situation. Absolutely unbelievable. Discovered from the lack of help available that you're totally alone unless you can afford £100's in counselling/willing to wait 9 months plus. I will be making a complaint to my GP about this 'service'.

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Responses

Response from Isla Skinner, Head of Patient & Carer Experience & Involvement, Patient & Carer Experience & Involvement, Bradford District Care NHS Foundation Trust 4 years ago
Isla Skinner
Head of Patient & Carer Experience & Involvement, Patient & Carer Experience & Involvement,
Bradford District Care NHS Foundation Trust

Lead work to understand and improve the experience people, including unpaid carers, have of our services, involve them in that.

Submitted on 28/11/2019 at 13:00
Published on Care Opinion at 14:54

I am really sorry to hear about your experience. and I am sorry for the distress this caused at a a time when you were already upset. You may have already contacted your GP about the advice you received from them but we would also like to talk to you so we can look into what has happened in more detail as you have mentioned two of our services.

Can you please call our Patient Advice and Complaints team on 01274 251440 or email them on advice.complaints@bdct.nhs.uk as soon as possible. This is so we can get some more details and agree the best way for a service manager to contact you to discuss this.

When you call or email please mention that we have asked you to get in touch to follow up on your online post. We will then arrange for the right person from the services to contact you.

The best time to phone is Monday – Friday between 9.30- 4.30. If you can’t call at those times, please leave a message with your name and number so we can call you back. We assure you that this will not have any negative effect on any future care you might need.

We hope to hear from you soon.

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