"Nearly left without medication"

I put a prescription in early to make sure I recieved the medication 7 days later my wife went to pick it up was told the prescription had not been allowed because it was early I asked why no one had told me no feedback it was friday I had to then chase for an emergency prescription the practise dragged this out I told them no one has informed me my prescription had been declined for been early the receptionist suggested I could buy my prescription painkillers anywhere. I wanted to complain and then given the runaround my wife went for prescription 5 pm friday no apology my wife spoke to practise manager who fobbed her of saying my painkillers that I need and have taken for 17 years would be left to emergency doctor to to see if I needed them or I could wait my wife asked about a complaint the practise manager said i would be phoned by complaint manager by tuesday that has now gone fobbed of i am very appalled at the practise lack of concern that after they declinied my prescription 7 days ago they could not be bothered to tell me if my wife went on Saturday i would have been left with no medication and the receptionist inappropriately comment on purchasing tablets a disgrace normally this practise are very competent i have been let down and ignored and given the runaround very incompetent no one told me I had to put my prescription in again to make it sure I got it they just left me what did they think was going to happen?they dont seem bothered at all I could have been left in pain without tablets and entirely there fault