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Very fast and smooth process apart from the wait in CAU

Posted By victordc78

"Very fast and smooth process apart from the wait in CAU"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Stroke Care General practices in Ayrshire & Arran Scottish Ambulance Service / Emergency Ambulance

(as a service user),

When I became unwell and phoned my GP at Cathcart Street in Ayr. I was given an appointment to come in a short time later. I saw Dr McKenzie who examined me throughly and decided I need to be assessed in hospital.  The ambulance came within 20 minutes and took me to Crosshouse Hospital Combined assessment Unit taking less than thirty minutes despite heavy teatime traffic. This was all very quick and reassuring for me.  When we arrived at the CAU they were busy and had no bedspace so I had to wait 90 minutes to be taken through which seemed a long time given the urgency with with events took place up to that point.  The ambulance crew stayed with me throughout my wait and were very reassuring ( Lynn and Graham)  Once I was in the CAU bedspace I was dealt with very quickly and admitted to ward 3E. A very busy ward with staff dedicated to their patients and I was monitored closely overnight.  I had further tests in the scanning department at 9am and was seen by the consultant Mr Ghosh by 10am with results.

This was all very fast and smooth process apart from the wait in CAU for a bed. All credit to the Stroke Team and charge nurse Sommerville at Ward 3 E.  This was a positive experience with a good outcome for myself.
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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 4 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 03/11/2019 at 16:28
Published on Care Opinion at 16:28

Dear victordc78,

Thank you for taking the time to provide your feedback in relation to your recent experience. I can only imagine how frightening this must have been. Having symptoms of stroke or TIA is a medical emergency and it is great to hear that both your GP and the ambulance service provided a speedy response.

I have discussed your feedback with Linda Robertson Clinical Nurse Manager for the CAU. She has asked that I pass over her apologies for the wait you had on arrival in CAU. Patients are triaged on arrival. At times cubicle access has been challenging due to a large volume of patients being brought to the department within a short space of time. It is good to hear that the paramedics stayed with you during this time. We are sorry for the additional stress this wait caused you.

It is great to hear once you were in a cubicle you were reviewed quickly and transferred to the Acute Stroke Unit.

It is so important to have rapid investigations and monitoring to allow earliest possible treatment. Equally important is staff are caring and professional. It is good to read this was your experience.

I am glad after a worrying time you have had a positive outcome. The team will be delighted to read your comments.

I hope you are now on the road to recovery.

Best Wishes,

Christine

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 04/11/2019 at 09:39
Published on Care Opinion at 09:39

picture of Alan Martin

Dear Victordc78,

Thank you very much for taking the time to share your feedback here on CareOpinion. I am so sorry to read that you had reason to use our service and that of the wider NHS. As Christine mentioned, symptoms that would lead you into hospital querying a CVA/TIA can be terrifying. I do hope that you are on the road to a full recovery?

It is great to hear that the service you received, particularly from our crew, was good. It is amazing the effect that getting a good service has on how a patient feels condition aside.

I do hope that you are feeling better and I thank you again for your feedback.

Kind Regards

Alan

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