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Poor knowledge from ENT

Story from nhs.uk

"Poor knowledge from ENT"

About: Freeman Hospital

Long standing bilateral snhl, eva. Waited 5 days to be seen after head trauma and offered a hearing test! Inner ear disorders are often missed because of concussions,therefore treatment is misdiagnosed on patients. Ent is going to look at Mri/Ct imaging from years ago to see what's what. I really don't understand the reasoning behind this, as how will it show what is happening now? Left this hospital in a state of dispair and feeling of being very let down by who I was seen by today. Very disappointed.

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Responses

Response from Freeman Hospital 4 years ago
Freeman Hospital

Submitted on 01/11/2019 at 11:33
Published on nhs.uk on 03/11/2019 at 09:50

Thank you for your feedback regarding your recent visit to the ENT department. We have forwarded to the directorate concerned, who will share with the staff involved.

We are sorry for your recent experience regarding the approach that was taken and if you would like a formal investigation in to your experiences by the Trust, we will be able to investigate the incident with the department. Should you wish to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail patient.relations@nuth.nhs.uk with further details of your visit and someone will be in contact.

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