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"Worst experience "

About: Good Hope Hospital

Been sent by the GP with a referral letter saying that I’ve got appendicitis. I got there, been seen by the A&e team in 1 hour where they said that next day I’ll have a surgery and then I’ve been waiting in the waiting room area for more then 5 hours just because there wasn’t a bed available for me in the ward. When I went to ask how long do I have to wait for they responded to me ironically saying “you’ll have a bed by 7;30 tomorrow morning”. How is this possible for someone in pain to be waiting the whole night on the chair and then to have the surgery done ? What happens after the surgery do I have to wait in the waiting room again just because there is no space ?

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Responses

Response from Good Hope Hospital 4 years ago
Good Hope Hospital
Submitted on 04/11/2019 at 15:27
Published on nhs.uk on 05/11/2019 at 12:06


Responded: 31.10.19

Dear Anonymous

We are sorry to hear the concerns you have regarding your recent experience at the Emergency Department (ED).

Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. For this to happen please make contact via the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-concernsandCompliments@nhs.net who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

Kind regards

Patient Experience Team

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