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Anaphylaxis to medication yet still offered

Story from nhs.uk

"Anaphylaxis to medication yet still offered"

About: The Whittington Hospital

Came in last night after being advised by 111 to attend. Was offered a pain killer I am severely allergic to three times in the space of ten minutes. No other pain relief was offered to me. It is on my records that I allergic to this medication and you think after I had explained once it would not have been offered again. I did not feel safe with this level of care so went elsewhere. it is incredibly dangerous to keep offering drugs that patients are allergic to.

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Responses

Response from The Whittington Hospital 4 years ago
The Whittington Hospital

Submitted on 06/12/2019 at 13:38
Published on nhs.uk at 14:25

Thank you for taking the time to provide feedback regarding your visit to The Whittington Hospital. We are sorry to hear that you did not have a positive experience with the Emergency Department as we aim to provide a high standard of care to all of our patients. If you would like to discuss your concerns further, the PALS & Complaints team would be happy to hear from you. You can contact them on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net. We will ensure that your feedback is shared with all relevant staff. Kind regards

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