This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

It is a wonderful service which has very dedicated staff

Posted By Extremelygratefulpatient916461890

"It is a wonderful service which has very dedicated staff"

About: NHS 24 / NHS 24 (111 service) Royal Infirmary of Edinburgh at Little France / General Medicine

(as a service user),

Recently, I got cellulitis in my arm which lead to me being very unwell at home with fevers and sickness. I ended up having to phone NHS 24 on two separate occasions and see the out of hours GP at the Royal Infirmary of Edinburgh on two separate occasions for antibiotics. I have nothing but praise to offer for the wonderful staff who I spoke to on the phone at NHS 24 who appropriately directed my care to the out of hours GP service at the Royal Infirmary where I received wonderful service and treatment from the out of hours GP. I honestly cannot praise the service high enough, NHS 24 is a wonderful service which saw me treated in a timely manner and helped me avoid a& e. I was seen very quickly at the out of hours GP and was treated with dignity and compassion. Thankfully with a week long course of antibiotics and some rest at home my arm has healed and I avoided a hospital admission. It is a wonderful service which has very dedicated staff who deliver excellent care to their patients.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 31/10/2019 at 14:17
Published on Care Opinion at 14:17

picture of Dawn Orr

Dear Extremelygratefulpatient916461890,

I am sorry to hear of your recent ill health due to cellulitis. I am glad to hear that you got the correct treatment and hope you are recovering well. Thanks so much for taking the time to contact Care Opinion to share your experience of NHS 24, Out of Hours and the Royal Infirmary Edinburgh

Thanks for specifically mentioning NHS 24, it would be good to share you story with the staff involved, so if you would be kind enough to contact the patient experience team with some additional detail, I could do this. You can contact them on 0141 337 4544 or by email at patient.experience@nhs24.scot.nhs.uk

Thanks again for taking the time to get in touch. I am sure my colleagues within the Out of Hours and Royal Infirmary will be equally delighted with your kind feedback.

With best wishes to you, take care

Dawn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/11/2019 at 09:19
Published on Care Opinion at 09:19

Dear Extremelygratefulpatient916461890

Like Dawn, thank you so much for sharing your experiences with us following your recent visit to the out of hours service at the Royal Infirmary of Edinburgh. I was so sorry to read how unwell you were with the cellulitis in your arm.

I have shared your lovely feedback with the out of hours management team and have asked them to send this onto the team at the Royal Infirmary. I am sure that the staff will be delighted to read your kind words.

I do hope that you are feeling better and thank you again for getting in touch with us.

With best wishes

Jeannette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k