"Very bad"

Posted via nhs.uk 4 years ago

During a late night panic attack I rang the Zinnia Centre and got a recorded message with the out of hours service at Northcroft. The woman who answered very rudely said "you are not under mental health care, ring your GP in the morning".
It is World Mental Health Day today so in the wake of this I thought I'd leave this review and hope somebody notices.

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Northcroft Hospital

Submitted on 06/12/2019 at 12:57

Published on nhs.uk at 14:20

Please accept our apologies for the delayed response as we have had some recent technical issues. We are very sorry to hear your experience attempting to contact our service has been poor, and we would ask that you contact our PALs team on 0800 953 0045 to offer some more details so this can be looked into.

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