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"Excellent nurses ,caring considerate ,kind and..."

About: Russells Hall Hospital

On Saturday my elderly farther was admitted to A@E after a bad fall good service and nice staff .later after various scans he was sent to resus after the outcome of how serious his situation was .lovely staff again and we're very good with us the family

Later that day he was placed on high dependency surgical on the afternoon where he stayed excellent,caring,Compassionate staff nurses and during the night and a lovely Chaplin who played her guitar for him and us the family .staff supported us All through this sad time .my dad passed away on the Monday evening these nurses and doctors made him comfortable and was treated with dignity Thank You you should feel very proud xxxx

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital
Submitted on 28/10/2019 at 08:56
Published on nhs.uk at 09:17


Please accept our sincere apologies for the loss of your father.

We thank you for such lovely feedback on the care and treatment your father received when visiting our A&E department, we are pleased to hear your farther was treated with respect and dignity and received good care and treatment.

Our aim is to always provide the very best care for our patients, and so we have passed on your compliment to the team to let them know you have appreciated their hard work.

All the best

Patient Experience Team

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