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"Chaotic Care"

About: Leicester Royal Infirmary

I had Hernia Surgery in Aug 2019. I waited 12 months for elective surgery. Post surgery I was in recovery for hours whilst waiting for a bed on Ward 20.Once transferred to the ward it was apparent how chaotic care services are within the LRI. Variations in the Nursing care depending on who was leading the team became obvious. Not that the Nursing team seemed under staffed - just not managed.I was in the hospital 5 days then discharged home. The following week I was readmitted through the Surgery Triage Assessment unit having been sent by my GP Surgery. Again admitted, this time to Ward 11. Chaotic care continued for the next 3 days, culminating with a Ward visit by a huge contingent of Doctors who proceeded to discuss "my treatment, results etc". Unfortunately, they had the wrong patient.Although my name was above the bed, they clearly didn't look!! and I corrected them when addressed by the wrong name. Discharged and sort the care of my GP Surgery which has required visits on alternate days to sort out the wound problems with dressings and silver nitrate. I was assured that a follow up appointment in about 8 weeks would follow. Don't anticipating this happening, and not sure I would want it anyway. No! I would not recommend this hospital at all.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 01/11/2019 at 12:57
Published on nhs.uk on 09/11/2019 at 09:37


Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

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