It really is like pulling teeth trying to get through to speak to a receptionist, usually an average hold time of around 10-20 minutes to speak with a receptionist to then have to be called back from a GP who then decides if you need to come into practice, but this is usually hours later than when you rang initially you often miss the calls and have to start the process again, or the appointment times you are given can be limited due to the time it’s taken to call back, often interfering with normal working hours. To be experiencing an ongoing problem that needs monitored and medications adjusted, this process is very impractical and frustrating to have to go through each time. I wish there was a more straight forward way to book appointments or to even speak to someone without waiting constantly, especially when there isn’t even an apology for your hold time. Similar issue when ordering prescriptions it’s just an overly complicated process than necessary.
"Brockwell Medical Group"
About: Brockwell Medical Group Brockwell Medical Group Cramlington NE23 1XZ
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