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Excellent service from recovery staff

Posted By Bmum

"Excellent service from recovery staff"

About: Crosshouse Hospital / Day Surgery

(as a service user),

Excellent service from recovery staff in particular a lady called Lorraine. This helped me to feel much more relaxed and that I could take things at my pace for recovery.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/10/2019 at 11:53
Published on Care Opinion at 11:53

picture of Eunice Goodwin

Dear Bmum,

After a day, I suspect you would have been a little anxious at the very least, I am delighted to hear Lorriane helped to make it more relaxing.

Thank you for taking time to share this on Care Opinion. I will pass your post to the team and in particular, Lorraine.

I hope you are fully recovered now,

Best wishes,

Eunice

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