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"Exceptional Care from a Compassionate team"

About: Wycombe Hospital

I would like to compliment all your staff for the amazing care they have shown towards my daughter who is suffering from mental health issues and health anxiety. This has meant a few visits to your department in recent months to check her physical well being. On each and every occasion she has been shown the most amazing compassion, not just helping her with her physical treatment but kind words of support and inspiration to help her on her journey. The kindness and professionalism of your staff has often moved me to tears.

Today, one of your nurses went completely over and above, shared some of her own story with my daugher, offered support, kind words, compassion, a tissue and a hug. I appreciate this is a very busy department but I wanted to say what an amazing job your team does and in particular the nurse made an amazing difference to my child today for which I will be eternally grateful.

I would be very grateful of you could pass on our thanks. What an amazing team you have !!

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Responses

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 4 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 01/11/2019 at 15:15
Published on Care Opinion at 17:03


Dear Sir/Madam

Thank you for taking the time to share your very positive experience at Wycombe Hospital. We are delighted to hear that you are happy with the care your daughter received from our staff at what would have been an extremely difficult and sensitive time for you both.

Please be assured your lovely words of praise will be passed on the staff at Wycombe for their attention.

Once again many thanks for your kind feedback, comments such as yours are always gratefully received.

Anthony Banton

bht.pals@nhs.net

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